Returns

We understand that sometimes the look or fit of an item ordered online isn’t quite right. That’s why we provide you with the peace of mind to be able to exchange, credit (via gift card) or refund a fully priced item up to 14 days after receiving your order.

If you decide that you need to exchange, credit or refund an item please let us know at hello@christinastephens.com.au within 14 days of receiving the order, providing your reasons or exchange requirements. Orders must be received by the Christina Stephens warehouse (address below) no later than 30 days after your order has been dispatched. Any returns that arrive after this time will not be accepted.

EXCHANGES, CREDITS OR REFUNDS:

Please email hello@christinastephens.com.au within 14 days of receiving your order, providing the reasons for your refund/credit request or exchange requirements:

  • Ensure all items are in original condition and have not been worn, altered or washed
  • Ensure all items have the original tags, stickers and labels attached and packaging is in good condition
  • Enclose the original receipts and returns number, as advised by Christina Stephens following receipt of your “returns email”

Return items via Australia Post (Australian and New Zealand) and DHL Express (for other international orders) with tracking to CHRISTINA STEPHENS RETURNS: 95 Simpsons Road BARDON QLD 4065. Customers are responsible for return shipping charges and we are not liable for any returned items that are lost in the post.

 

RETURNS ON SALE ITEMS

Please note that we cannot offer refunds or credits (via gift card) on sale items, however we will gladly exchange these items, as long as they meet the above procedures and are returned within 30 days of being dispatched.

 

FAULTY ITEMS

We thoroughly check all goods prior to delivery and pride ourselves on the excellent quality of our clothing. However in the unlikely case your item is faulty, we will replace the item for you, or if in the case that this is not possible, you may choose another item. If there is no suitable replacement item, we can offer you a refund. You will be reimbursed for return shipping charges for faulty items.

 

STOCK AVAILABILITY

Whilst we endeavour to keep our stock levels up to date, there is a possibility the size or colour you have ordered may recently be out of stock. In this unlikely event, we will do our best to find you a replacement or else refund you.

 

PLEASE NOTE:

We do not accept liability for shipping loss or damage of returned goods.

Shipping and handling charges are not refunded unless the original item is incorrect (mistake of warehouse) or faulty.

Refunds may take up to 7-10 business days after the order is returned to our warehouse. We will send you an email to advise that the refund has been processed.