Try Before You Buy
It's important to us that you can confidently find the perfect fit and style when shopping with us online.
Now, you can try our full-priced adaptive styles, before you buy, completely risk-free!
How It Works
- Add to Cart: Use the Try Before You Buy button when adding items to your cart.
- Checkout & Payment Hold: We temporarily freeze the full amount on your card to reserve your items. It will show as pending in your account, but not paid. You won’t be charged until you decide to keep the items.
- Try at Home: Once your order arrives, you will have 5 days to try on your new wardrobe.
- Complete Order: We'll send access to your Customer Portal where you can follow the steps to finalise your order. You'll only be charged for the items you decide to keep.
Returns
If you need to return anything, we'll send you a prepaid return label by email when we receive your return request.
Return Guidelines:
- Returns must be posted within 3 days of completing the return request.
- If you return all items from the order, a $10 restocking fee will be applied.
FAQs
Can NDIS participants use the Try Before You Buy service?
NDIS participants who are self managed are encouraged to use this service by using a credit card and making a purchase decision prior to claiming reimbursement through the NDIS. Plan managed and NDIA managed participants are unfortunately unable to use the service at this time. Don't despair. We're working on a solution for your as we speak.
How does the authorisation process work?
When you use the Try Before You Buy service, you will be asked to provide payment details at checkout. We will then authorise your credit card for the order amount to ensure the payment method is valid. This is not a charge, and no funds will be taken from your account at this stage. The authorisation simply holds the potential total cost of the order until you decide which items you want to keep. The charge will appear as pending in your account, but not paid.
When will I be charged for my order?
You will only be charged for the items you choose to keep after finalising your order through the Customer Portal.
Where is this service available?
Please note this service is currently only available in Australia and for our full priced items (no sale).
How do complete my order?
Try Before You Buy orders must be completed in the Try with Mirra Customer Portal. You will be able to confirm which items you wish to purchase, and request a return if needed.
Use of the Try Before You Buy service is available for online credit card payments only. Customers requesting NDIS quotes / invoices are unable to use this feature at this time.